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Email Customer Care
If you have any questions or need our help in any way please contact us and we'll get back to you as soon as possible: help@steppas.com
Shipping Information
Delivery
Ordinarily orders received before 12pm GMT will be dispatched within 2-3 working days so should arrive within 3– 10 working days within the U.K. All items are sent by Royal Mail First Class or Parcel Force unless requested otherwise. Orders to Europe should take 5 – 20 working days to arrive. Outside of Europe, delivery is estimated at 10 – 30 days. Sometimes delivery may take longer depending on your location. If you require a tracking number or a signed for package please confirm this via the shipping method selector at checkout.
Shipping
All orders are sent by First Class mail or Airmail and are well packaged in very high quality card mailers with reinforced card stiffeners.
Brexit / EU Shipping
We are still shipping to the EU 🙂 If you have any questions please contact help@steppas.com
🇪🇺 EU DELIVERY: IF YOU HAVE ANY ISSUES WITH EXTRA TAXES/DUTIES CONTACT US AND WE WILL FIX IT.
🇫🇷 UE LIVRAISON : SI VOUS PAYER DES TAXES SUPPLÉMENTAIRES, CONTACTEZ-NOUS ET NOUS LE RÉSOUDRONS.
🇪🇸 ENVÍO DE LA UE: SI TIENE QUE PAGAR IMPUESTOS ADICIONALES, CONTÁCTENOS Y LO SOLUCIONAREMOS.
Contact
If you have any questions regarding shipping please contact help@steppas.com
Payment methods
We accept Paypal payments and all major credit and debit cards. If you would prefer to pay via a different method such as direct bank transfer or crypto please contact help@steppas.com
Wholesale
Some of our products may be available for wholesale, for wholesale enquiries please contact orders@steppas.com
Ordinarily orders received before 12pm GMT will be dispatched within 2-3 working days so should arrive within 3– 10 working days within the U.K. All items are sent by Royal Mail First Class or Parcel Force unless requested otherwise. Orders to Europe should take 5 – 20 working days to arrive. Outside of Europe, delivery is estimated at 10 – 30 days. Sometimes delivery may take longer depending on your location. If you require a tracking number or a signed for package please confirm this via the shipping method selector at checkout.
Shipping
All orders are sent by First Class mail or Airmail and are well packaged in very high quality card mailers with reinforced card stiffeners.
Brexit / EU Shipping
We are still shipping to the EU 🙂 If you have any questions please contact help@steppas.com
🇪🇺 EU DELIVERY: IF YOU HAVE ANY ISSUES WITH EXTRA TAXES/DUTIES CONTACT US AND WE WILL FIX IT.
🇫🇷 UE LIVRAISON : SI VOUS PAYER DES TAXES SUPPLÉMENTAIRES, CONTACTEZ-NOUS ET NOUS LE RÉSOUDRONS.
🇪🇸 ENVÍO DE LA UE: SI TIENE QUE PAGAR IMPUESTOS ADICIONALES, CONTÁCTENOS Y LO SOLUCIONAREMOS.
Contact
If you have any questions regarding shipping please contact help@steppas.com
Payment methods
We accept Paypal payments and all major credit and debit cards. If you would prefer to pay via a different method such as direct bank transfer or crypto please contact help@steppas.com
Wholesale
Some of our products may be available for wholesale, for wholesale enquiries please contact orders@steppas.com
Returns & Exchange
Refund Policy
We work really hard to ensure that all of our products are of the highest quality possible. We want all of our customers to be completely satisfied with their purchase, however, if for any reason you’re not, you can return the order to us and we’ll refund you right away, we’ll also refund you for any additional shipping charges or expenses. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact help@steppas.com. If you send us an e-mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt for a full refund.
When we receive the product, we will refund the value of the product, but not the original shipping.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
If you are unhappy with your order for any reason please contact help@steppas.com
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
We work really hard to ensure that all of our products are of the highest quality possible. We want all of our customers to be completely satisfied with their purchase, however, if for any reason you’re not, you can return the order to us and we’ll refund you right away, we’ll also refund you for any additional shipping charges or expenses. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact help@steppas.com. If you send us an e-mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt for a full refund.
When we receive the product, we will refund the value of the product, but not the original shipping.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
If you are unhappy with your order for any reason please contact help@steppas.com
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
FAQs
Q: I don't have PayPal can I pay with my debit/credit card?
A: Yes 🙂
Q: Do you still ship to the EU post Brexit?
A: Yes 🙂
Q: Do you ship to my country?
A: Yes, anywhere in the world 🙂
Q: How do I access my downloads?
A: Either via the e-mail we send you or by logging into your account.
Q: Can I get free shipping?
A: Yes! For all orders over £100
Q: Can I return the item if I'm not happy?
A: Yes, absolutely. Satisfaction, or your money back!
A: Yes 🙂
Q: Do you still ship to the EU post Brexit?
A: Yes 🙂
Q: Do you ship to my country?
A: Yes, anywhere in the world 🙂
Q: How do I access my downloads?
A: Either via the e-mail we send you or by logging into your account.
Q: Can I get free shipping?
A: Yes! For all orders over £100
Q: Can I return the item if I'm not happy?
A: Yes, absolutely. Satisfaction, or your money back!
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