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Returns

Refund Policy

We work really hard to ensure that all of our products are of the highest quality possible. We want all of our customers to be completely satisfied with their purchase, however, if for any reason you’re not, you can return the order to us and we’ll refund you right away, we’ll also refund you for any additional shipping charges or expenses. If there’s something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact help@steppas.com. If you send us an e-mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt for a full refund.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

If you are unhappy with your order for any reason please contact help@steppas.com

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.