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WELCOME TO STEPPAS!
POWERFUL, CONSCIOUS & UPLIFTING MUSIC, SINCE 2010.
HIGH GRADE VINYL & MERCH, WORLDWIDE SHIPPING, SECURE PAYMENT, HUMAN SUPPORT.

"WHAT A JOY" IS OUT NOW! (VINYL & CD) ➜ HERE

🇪🇺 EU Delivery: If you have any issues with extra taxes/duties contact us and we will fix it. Vinyl is shipped from the UK and merch from the EU. Big up!
🇫🇷 UE Livraison : Si vous payer des taxes supplémentaires, contactez-nous et nous le résoudrons. Les vinyles sont expédiés du Royaume-Uni, les marchandises de l'UE. Big up!
🇪🇸 Envío de la UE: Si tiene que pagar impuestos adicionales, contáctenos y lo solucionaremos. Los vinilos se envían desde el Reino Unido, la mercancía desde la UE. Big up!

Returns

Refund Policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact info@steppas.com. If you send us an e-mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a full refund.

When we receive the product, we will refund the value of the product, but not the original shipping.

All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

If you are unhappy with your order for any reason please contact info@steppas.com

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.