Refund Policy
Last updated: January 2026
We work hard to ensure all our products are of the highest possible quality, and we want every customer to be completely satisfied with their purchase.
If something isn’t right, we’ll fix it.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, incomplete, or not as described (wrong item or missing product), please contact us at help@steppas.com as soon as possible.
When getting in touch, please include:
- Your order number
- A brief description of the issue
- Photos, where relevant
In these cases, we will offer a replacement or a full refund, including any reasonable return shipping costs. There’s no fuss — we’ll make it right.
Change of mind returns
If you are not completely satisfied with your purchase, you may return unused items within 30 days of receipt for a full refund.
Conditions:
- Items must be unused and in resaleable condition
- Products must be returned in their original, unbroken packaging
- Packaging and products must not be damaged or altered
Unfortunately, we cannot issue a refund for items that are returned used, damaged, or without their original packaging.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
How to return a product
When returning an item, please ensure the package clearly includes:
- Your order number
- Your name and return address
- A brief explanation of the reason for return
Without these details, we may not be able to process your refund promptly.
If return shipping costs are being reimbursed (for faulty or incorrect items), please include a copy of your postage receipt.
Processing refunds
- Returns may take up to 14 days to reach us, depending on your postal service
- Once received, all returned items are inspected
- Refunds are processed within 48 hours of inspection
- Refunds are issued to the original payment method
You will receive confirmation once your refund has been completed.
Questions or support
If you are unhappy with your order for any reason, or if you have questions about returns or refunds, please contact us at:
We believe in trust and transparency — real human support, no-fuss returns, and guaranteed safe delivery.